Privacy Policy
The company operating the Parimatch brand (hereinafter the "Operator" or "we") values the privacy of its customers and undertakes to protect all personal data processed in connection with the use of the website parimatch_cs_CZ1.com (hereinafter the "Site"). This Privacy Policy explains what personal data we collect, for what purpose we process it, how we secure it, and what rights are available to you as a data subject. By using the Site, you confirm that you have read and understood this Policy.
Identity of the Operator and Licence
The operator of the Parimatch brand is licensed in the jurisdiction of Curaçao and carries out its activities on the basis of a licence granted by the Curaçao Gaming Authority (CGA) in accordance with the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157. The regulator can be reached at [email protected] and supervises compliance with the licence conditions, including the protection of customers' personal data.
What Personal Data We Collect
In the course of providing our services on the Site parimatch_cs_CZ1.com, we collect in particular: identification and contact details (name, date of birth, e-mail address, phone number), data required for identity verification (KYC) and for fulfilling obligations related to anti-money laundering, financial and transactional data related to deposits and withdrawals, technical data about your device and behaviour on the Site (IP address, cookies, session logs), and the content of communications with customer support.
Legal Basis and Purpose of Processing
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK DPA 2018 and the US CCPA, where applicable to you. Processing is necessary for the performance of the contract for the provision of gambling services, for compliance with legal obligations arising from anti-money laundering regulations – NOPML (National Ordinance Penalization of Money Laundering), NORUT0 (National Ordinance on Reporting of Unusual Transactions), NOIS (National Ordinance on Identification of Clients), Directive (EU) 2018/843 and the FATF recommendations – and further for the protection of our legitimate interests, in particular the prevention of fraud and ensuring the security of the Site. In certain cases, processing is based on your explicit consent.
Data Security
All communication between your device and the Site is protected by standard SSL/TLS encryption. We do not process or store payment card data directly – this is carried out exclusively by payment processors certified under the PCI DSS standard. The Operator maintains a dedicated compliance department that oversees adherence to AML and data protection policies and regularly assesses risks related to the processing of customer data.
Sharing and Transfer of Data to Third Parties
Personal data may be shared with payment processors certified under PCI DSS, with regulatory and supervisory authorities, including the Curaçao Gaming Authority, and with providers of technical and security services who help us operate the Site. International transfers of data take place only on the basis of appropriate safeguards required by GDPR, in particular standard contractual clauses or adequacy decisions.
Your Rights Under GDPR
As a data subject, you have the right to access your personal data, to have it rectified or erased, to restrict its processing, to data portability, and the right to object to processing based on legitimate interest. You also have the right to withdraw your consent at any time and to lodge a complaint with the relevant data protection supervisory authority. Requests concerning the exercise of these rights should be sent to the e-mail address [email protected].
Contact and Complaint Resolution
If you have any questions regarding this Policy or the processing of your personal data, please contact us at [email protected] or via live chat, available 24 hours a day, 7 days a week, at parimatch_cs_CZ1.com. A formal complaint may be submitted within 6 calendar months of the issue arising; general complaints are acknowledged within 7 calendar days and resolved within 28 calendar days (extendable by up to 4 weeks in complex cases). If you are not satisfied with our response, you have the right to refer the matter to a free, alternative dispute resolution (ADR) mechanism that is binding on both parties. Breaches of licence conditions or other regulatory violations may also be reported directly to the CGA regulator at [email protected].