🎁 Sign up today and claim your bonus!
CZ RU EN
Login Register

Responsible Gambling

Parimatch (hereinafter referred to as the "Operator" or "Parimatch"), operating its services under a license issued by Curaçao Gaming Authority in accordance with the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157, is committed to upholding the principles of responsible gambling across all of its products and services. This document describes the tools, measures, and principles applied by the Operator with the aim of protecting players from the risks associated with gambling and preventing the development of problem gambling. Responsible gambling is one of the key pillars of our licensing obligation and ethical commitment to customers in the Czech Republic and in the other jurisdictions in which Parimatch operates.

Our Responsible Gambling Principles

Parimatch strives to ensure that gambling remains, for players, always a form of entertainment rather than a source of financial or personal difficulties. The Operator provides players with information about the risks associated with gambling, offers self-control tools, and maintains internal systems for monitoring and assessing risky behaviour. A full overview of the responsible gambling principles can be found at https://parimatch_cs_CZ1.com/principles-responsible-gambling.

Self-Control Tools

For the purpose of supporting responsible gambling, Parimatch makes the following tools available to registered users, allowing them to set their own limits and keep their play under control:

  • Deposit limits (https://parimatch_cs_CZ1.com/deposit-limits) – setting the maximum amount of funds that can be deposited into the gaming account within a given period.
  • Loss limits (https://parimatch_cs_CZ1.com/loss-limits) – setting the maximum permissible loss over a chosen period.
  • Bet limits (https://parimatch_cs_CZ1.com/bet-limits) – restricting the maximum amount of an individual bet.
  • Time limits (https://parimatch_cs_CZ1.com/time-limits) – restricting the total amount of time that can be spent on the platform.
  • Self-exclusion – a voluntary and free exclusion from gambling for a set period or permanently, which can be activated by contacting the support team at [email protected].

Age Verification and Protection of Minors

Registration and use of Parimatch's services is permitted only to persons over 18 years of age, or to persons who have reached the minimum age set by the laws of the relevant jurisdiction, whichever is higher. The Operator strictly requires verification of age and identity as part of the KYC (Know Your Customer) process and reserves the right to request additional documents at any time to confirm a player's age. Parents and legal guardians are advised to use filtering software such as betblocker.org, netnanny.com, gamblock.com, or gamban.com to restrict minors' access to gambling on shared devices.

Recognising Risky Behaviour

Parimatch operates an internal system for monitoring and assessing users' gambling behaviour, aimed at the early identification of signs of risky or problem gambling. If the internal system identifies a player at risk of developing an addiction or excessive gambling, the Operator may proactively contact the player and offer relevant information, support, and available self-control tools. The Operator further reserves the right, on its own initiative, to restrict or close the gaming account of a player showing signs of mental incapacity or excessive gambling dependence, even without a prior request from the player.

Where to Find Professional Help

If you believe that your gambling is becoming out of control, or if you need advice regarding your own gambling behaviour or that of someone in your circle, we recommend contacting specialised organisations that provide free and confidential support:

  • Gamblers Anonymous – www.gamblersanonymous.org.uk
  • Gambling Therapy – www.gamblingtherapy.org
  • BetBlocker – betblocker.org (free blocking software)
  • Net Nanny – netnanny.com
  • Gamblock – gamblock.com
  • Gamban – gamban.com (free trial available)

Contact and Complaint Resolution

For any questions regarding responsible gambling, setting limits, or the self-exclusion process, you can contact the Parimatch support team by email at [email protected] or via live chat available at https://parimatch_cs_CZ1.com 24 hours a day, 7 days a week. Complaints related to responsible gambling are acknowledged within 2 business days and resolved within 5 business days, and this period may be extended by up to 2 weeks in justified cases. If a player is not satisfied with the outcome of the internal complaint resolution, they have the right to refer the matter to an independent alternative dispute resolution (ADR) body, free of charge and with a binding outcome for both parties. Regulatory violations can also be reported directly to the licensing authority, Curaçao Gaming Authority, at [email protected].